[Skip to content](/content/pages/faqs#main/index.html) Exclusive Offer: Save 10% On Premium Goods! Use Code: SAVE10 Your cart is empty [Start shopping](/content/collections/all/index.html) Add order noteSave ## 👜 Product Information Is the leather genuine? What kind do you use? Yes, all Rustic Town products are made from **100% genuine leather**, including **full-grain buffalo** and **goat leather**. Each piece features natural marks and textures, making every item truly unique. Why does my leather bag smell? Is it safe? The rich leather aroma is natural, especially with goat leather. It’s completely safe and fades away within a couple of days. Simply air the bag out in a ventilated space. Will the leather color vary slightly from the photos? Yes—because we use natural, handcrafted leather, **each item may have slight color variations**. This adds to the character and uniqueness of your Rustic Town bag. Is the leather waterproof? Leather is naturally **water-resistant** but not waterproof. We recommend avoiding heavy rain and treating your bag with a leather protector spray for extra care. ## 🚚 Shipping & Tracking Will I have to pay customs duties or taxes? **For customers in the USA:** No extra fees! The price you see is exactly what you pay— **no duties, no hidden costs**. **For customers outside the USA:** Customs duties and import taxes may apply based on your country’s regulations. These charges are the responsibility of the buyer and are not included in our prices. How can I track my Rustic Town order? Once your handcrafted leather item leaves our workshop, we’ll email you a **tracking number** so you can follow your package every step of the way. I just placed an order and need to update my shipping address. Please contact us **immediately** at [**support@rustictown.com**](mailto:support@rustictown.com "mailto:support@rustictown.com") If your order hasn’t shipped yet, we’ll update your address right away. ## 🔁 Returns & Cancellations What is your return policy? You may return any item within **30 days of delivery -** please see our full [Return Policy](/content/policies/shipping-policy "Shipping Policy"/index.html) for details. Can I cancel or change my order after placing it? If your order hasn’t shipped yet, yes—you can cancel or modify it. Once your order is marked as **“Shipped,”** you’ll need to initiate a return once it arrives. Are custom or engraved orders returnable? Since personalized items are made just for you, **custom or engraved products** are not eligible for return or exchange. ## 🎁 Gifting & Custom Orders Do you offer personalization or engraving? Yes, we do! At Rustic Town, we offer in-house **laser engraving** to make your piece uniquely yours. You can personalize your leather item with initials, symbols, or even a meaningful quote in a variety of fonts. Please note: This service adds an additional **1–2 business days** to your order processing time. For engraving requests, feel free to reach out to us. Can I request bulk or corporate gifting? Absolutely. We offer special pricing, engraving, and packaging options for **bulk, wedding, or corporate gifting**. Please contact us at **support@rustictown.com** with your requirements. Do you offer gift wrapping? Yes. We offer premium gift packaging that includes a **keepsake box** and **cotton dust bag**. You can also add a personal note during checkout. ## 🛠 Warranty & Support Do your products have a warranty? All Rustic Town products come with a **1-year warranty** for any manufacturing defects. Need help? Reach out to us at [**support@rustictown.com**](mailto:support@rustictown.com "mailto:support@rustictown.com") — we’re here to make it right. My bag arrived damaged or defective. What should I do? In the event of a defect, please email us at **support@rustictown.com** and we’ll take care of the entire return or replacement process. Once the item is returned, you’ll receive a **full refund or a replacement** within **2 business days**. Chat Storekick ## Start a new chat? Sign in to save your chat history, or continue without signing in. Sign inContinue without signing in - LEATHER GOODS - MENS COLLECTION - [Leather Messenger Bag](/content/collections/leather-messenger-bags/index.html) - [Leather Satchel](/content/collections/leather-satchel/index.html) - [Leather Travel Bag](/content/collections/leather-travel-bags/index.html) - [Leather Toiletry Bag](/content/collections/toiletry-bag/index.html) - [Leather Backpack](/content/collections/leather-backpacks/index.html) - [Leather Watch Case](/content/collections/watch-cases/index.html) - [Leather Wallet](/content/collections/men-wallet/index.html) - WOMENS COLLECTION - [Leather Crossbody Bag](/content/collections/leather-women-bags/index.html) - [Leather Duffel Bag](/content/collections/leather-duffle-bags/index.html) - [Leather Makeup Bag](/content/collections/toiletry-bag/index.html) - [Leather Tote](/content/collections/totes/index.html) - [Leather Backpack](/content/collections/leather-backpacks/index.html) - [Leather Wallet](/content/collections/women-wallets/index.html) - ACCESSORIES - [Leather Portfolio](/content/collections/business-portfolio/index.html) - [Leather Journal](/content/collections/leather-journals/index.html) - [Leather Pencil Case](/content/collections/pencil-case/index.html) - [Leather Desk Mat](/content/collections/desk-mats/index.html) - [Leather Accessories](/content/collections/leather-cases-cover/index.html) - CHEF ESSENTIALS - [Leather Knife Roll](/content/collections/knife-roll/index.html) - [Leather Apron](/content/collections/apron/index.html) Best Sellers](/content/collections/best-sellers/index.html) - GIFTS - 🎁 Gift Guides - [Holiday Gifting](/content/collections/holiday-gifting/index.html) - [Father's Day Gifts](/content/collections/mens-collection/index.html) - [Mother's Day Gifts](/content/collections/mothers-day-gifts/index.html) - 💸 By Price - [Gifts under $50](/content/collections/gifts-under-50/index.html) - [Gifts $50-$100](/content/collections/gifts-50-100/index.html) - [Gifts $100-$200](/content/collections/gifts-100-200/index.html) - 🎉 By Occasion - [Graduation Gifts](/content/collections/graduation-gifts/index.html) - [3rd Anniversary Gifts](/content/collections/3rd-anniversary-gifts/index.html) - [Groomsmen Gifts](/content/collections/groomsmen-gifts/index.html) - [Bridesmaid Gifts](/content/collections/bridesmaid-gifts/index.html) Valentine’s Day Gifts](/content/collections/valentine-day-gifts/index.html) Father's Day Gifting](/content/collections/mens-collection/index.html) - [ABOUT US](/content/pages/about-us-sec/index.html) - [BLOG](/content/blogs/editors-desk/index.html) [Account](/content/customer_authentication/redirect?locale=en®ion_country=US/index.html) www.rustictown.com # www.rustictown.com is blocked This page has been blocked by an extension - Try disabling your extensions. 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